RETURNS

Changed your mind? Fret not, we got you covered.

If you change your mind after your purchase or the item(s) is not to your satisfaction, simply return it to us within 30 days and we will issue you a refund - no questions asked!

To be eligible, your item(s) must meet the following conditions:

• Within 30 days of receipt
• New and unused condition
• Original packaging
• Non-sale items

Additional non-returnable items:

• Giveaway/free items
• Sale items
• Gift cards

In the event that any returned item(s) is rejected, we will ship the item(s) back to you. Please note that all shipping cost is non-refundable and shall be borne by the buyer.

To return your item(s), please contact us at info@clockworkrepublic.com with your receipt or proof of purchase.

 

Defective Items

We are happy to replace/exchange your item(s) if they are found to be defective due to manufacturing defect.

Refer to our Warranty page for more details.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If approved, we will issue your refund through the same mode of payment that was made for the purchase, within 14 days.

Shipping fees are non-refundable. We will only refund the delivery shipping fee if the item(s) was found to be defective due to manufacturing defects. Otherwise, the original shipping fee will be deducted from your refund.

Refunded Amount = Final Paid Price - Shipping Fee

 

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, please check with your payment card issuing bank. There is often a few days processing period before a refund is posted.

For assistance, please contact us at support@clockworkrepublic.com.

 

Other Important Terms & Conditions

We will not be responsible for lost or stolen packages during the return transit. We strongly advise that you use trackable shipping service for your returns.

If you would like to cancel your order, please contact us immediately upon purchase. We will not be able to cancel your order once it has been shipped. However, you may return the item(s) within 30 days of receipt for a refund.

We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.